
CRITICAL
OPERATIONS
FORUM
2026
Because Failure Isn’t An Option
XMAS VOUCHER
Code "CrisisMas"
GET 15% OFF: 01.12.-24.12.
October 13 - 14, 2026
Graz, Austria
The Forum
Where mission relies on people and technology
October 13 - 14, 2026
10:00 am
Welcome to the COF2026 Forum, where professionals involved in designing, managing, and operating systems come together to discuss the future of critical operations. Join us for two days of enriching discussions, networking, and sharing of valuable insights. This forum provides a unique opportunity to explore the interaction of technology and people in high-risk environments, including transportation networks, energy grids, healthcare systems, emergency response, and industrial operations.

About COF2026
Exploring Critical Operations
Modern society relies on critical operations that must perform flawlessly — from energy networks, disaster management, medical systems to emergency response or control rooms. In these environments, human and technical performance are inseparable! The Critical Operations Forum brings together professionals who design, operate, and improve these high-reliability systems.
COF provides an outstanding opportunity for experiencing new perspectives, learning from other critical domains and discussing challenges in today’s complex world.
Design for mission critical apps

Design that performs under pressure — explore how user experience shapes safety, speed, and decision quality in critical operations.
Stress and Usability

Understand how stress affects human performance, and learn how better design and procedures can keep people effective when it matters most.
Business
Continuity

From disruption to resilience — discover strategies, systems, and human factors that keep critical operations running when the unexpected happens.
Who should attend?
Where UX meets mission!
October 13 - 14, 2026
10:00 am
This forum is designed for practitioners, managers, engineers, UX and HMI designers, safety experts, and first responders who work in or with critical systems and infrastructure. It’s ideal for anyone responsible for operations that can’t afford failure. If your work connects people and technology under pressure, this event is for you.
Safety Officers
Where human factors meet operational safety — explore new ways to strengthen reliability in critical environments.
At the COF, safety officers gain fresh insights into how human factors, interface design, and operational procedures can reduce risk and strengthen reliability in high-stakes environments. Join discussions that turn experience from the field into actionable safety improvements.


Executives and Strategic Leaders
Discover how technology, design, and collaboration shape the future of resilient operations and informed decision-making.
For leaders responsible for continuity and resilience, the forum offers a platform to explore strategic approaches to risk management, innovation, and collaboration across critical sectors. Discover how integrated human–technology systems can secure performance and trust — even under pressure.
Emergency Services
Learn, share, and connect across disciplines to enhance coordination, situational awareness, and response under pressure.
First responders and blue-light organizations will connect with peers and industry experts to exchange real-world experience on coordination, communication, and decision-making in complex, time-critical situations. Learn how design, data, and teamwork can enhance every second that matters.


Corporations and Service Providers
Showcase innovation, exchange best practices, and collaborate on solutions that drive safer, smarter critical operations.
For corporations and service providers supporting critical infrastructure, the forum opens opportunities to showcase solutions, share best practices, and engage directly with operators and safety professionals. It’s the place to connect innovation with real operational challenges and needs.

What’s on offer?
Across two days, participants will experience a mix of expert talks, hands-on workshops, and panel discussions led by international specialists from industry and applied research. Sessions focus on real-world challenges, lessons learned, and new technologies that support reliability, situational awareness, and decision-making.
The forum also offers valuable opportunities for networking and exchange — connecting professionals from different domains who share a commitment to safe, efficient, and resilient operations.
Agenda
October, 13th - DAY 1
09:00 - 09:10
Opening
Welcome and a Look Ahead
We will start our joint experience with a warm welcome, sharing the story why we started COF an giving an outlook on what you can expect the two days!
09:10 - 09:50
Eva Kanz/CCA Control Center Apps GmbH
UX Under Pressure: Decisions, Alerts and Responsibility
In safety-critical environments, UX is often discussed in terms of usability, clarity, and efficiency. In reality, many operational systems are used by staff with limited experience, high stress exposure, and high turnover - a situation that challenges classic UX assumptions about trained, calm, and continuously improving users.
This talk explores the practical limits of UX in critical operations and asks a more uncomfortable question:
What can system design realistically support - and what must it deliberately restrict?
Drawing on real-world experience from safety-critical operational environments, the session examines how design decisions can reduce cognitive load, prevent unintended behaviour, and protect both staff and organisations from avoidable escalation. Topics include the difference between usability from inside versus outside an organisation, the role of controlled visibility and role-based communication, and why systems must sometimes reduce choice rather than enable it.
The talk also addresses the often-overlooked importance of routine system use: why tools that are only used in emergencies tend to fail in emergencies — and how everyday usage builds operational muscle memory long before pressure peaks.
Instead of claiming UX can fix everything, this session shows how it helps reduce complexity, guide people’s actions, and make responsibility clear when the stakes are high.
09:50 - 10:30
Michael Schneeberger/Joanneum Research
Biosignal Wearables for Risk Monitoring of First Responders
SIXTHSENSE supported first responders operating in extreme conditions through a wearable multimodal biosignal sensing system developed within the project. The system monitored vital signs, predicted physiological overload, and delivered real-time tactile alerts without burdening already saturated visual and auditory channels. JOANNEUM RESEARCH led the development of data intelligence and decision-support components. The team applied advanced AI methods to improve core body temperature estimation from multimodal data streams and to identify performance risks related to cognitive readiness. In addition, the project delivered a multimodal command tool that provided emergency coordinators with real-time psychophysiological status information to guide deployment, pacing, and recovery strategies – supporting safer and more sustainable operations. The consortium validated the system in field trials with firefighters and mountain rescue teams.
10:30 - 11:00
The caffeine level is screaming!
COFFEE BREAK
11:00 - 11:40
Christian Kusmitsch/Mindset Technologies Development GmbH
Effects of User Interface Design on Cognitive Load in Air Traffic Management
This talk presents a study, carried out by Mindset Technologies that validates a method for evaluating how the HMI design of ATM applications affects the cognitive load of air traffic controllers using ATC voice communication systems. The study focused on eye-tracking metrics such as fixations, saccades, blink rate, and blink duration. The collected data was then linked to perceived cognitive load, controllers’ self-reported decision-making performance, perceived usability, and resilience to human error. Two types of analysis were performed: one based on gaze and mind-tracking data, and another using the NASA Task Load Index (NASA-TLX) questionnaire to assess cognitive load. Both approaches proved effective for measuring mental workload. The talk presents the test methodology, describes the experimental laboratory setup, and discusses the results, which indicate that gaze tracking—particularly blink and saccade monitoring—is more sensitive to changes in cognitive load than subjective ratings such as NASA-TLX.
11:40 - 12:20
Massimiliano Gattoni/NeuroMind AGI
From Digital to Cognitive Transformation: Keeping Humans in the Loop Under Pressure
Over the past decade, organizations have optimized systems, processes, and technologies through digital transformation. Yet an unintended consequence has emerged: work has become cognitively denser, more fragmented, and more demanding for the human mind.
Stress, cognitive overload, and decision fatigue are no longer episodic issues, but structural conditions of modern work — especially in environments shaped by constant change and AI adoption. Despite growing investments in wellbeing, organizations still lack objective ways to understand how people are actually coping cognitively while operating under pressure. As a result, human performance remains largely invisible until breakdowns occur.
In this talk, Massimiliano Gattoni, CEO of NeuroMind AGI, introduces the concept of cognitive transformation: the next evolutionary step beyond digital transformation, where keeping humans in the loop becomes a design principle rather than a slogan.
By combining neuroscience and AI-based diagnostics, NeuroMind AGI enables organizations to make cognitive load, stress, and resilience measurable, visible, and actionable — while preserving human agency, judgment, and responsibility.
The session offers a pragmatic framework for leaders responsible for safety, performance, and people in complex systems, showing how treating the human mind as a critical infrastructure is key to sustainable innovation and operational resilience.
12:20 - 12:30
Recap
Morning Takeaway
Head of to lunch with a summary of the key insights you experienced! Inspiration, fascination and dots to connect?
12:30 - 14:00
Lets recharge the batteries..
LUNCH BREAK
14:00 - 14:10
Welcome Back
No Time for a Food Coma!
We will give you a taste of what’s coming in the afternoon!
14:10 - 14:50
Mike Hanna/Usability Mapping Inc.
When failure is no option
Rules, procedures, and protocols form the backbone of industrial safety — carefully engineered guardrails designed to protect workers, assets, and the environment from catastrophic failure. Yet human beings persistently step outside these boundaries. Incidents happen. Disasters unfold. Drawing on frontline experience across high-stakes industrial environments, Mike explores the paradox at the heart of operational safety: the human being is simultaneously the system's greatest vulnerability and its most indispensable asset. Cognitive shortcuts, social pressure, fatigue, and the very expertise that makes workers effective quietly conspire to erode compliance in the moments that matter most. The human in the loop is not a problem to be engineered away. It is the irreducible reality we must learn to work with.
14:50 - 15:30
Anahid Wachsenegger/Austrian Institute of Technology GmbH
XAI for Time Series: Unlocking Transparency in Predictive Models
As Artificial Intelligence becomes a strategic driver in industry, transparency and accountability are emerging as executive-level priorities. Leaders must ensure that AI systems are not only accurate, but understandable, auditable, and aligned with regulatory and operational requirements.
This talk provides a high-level overview of Explainable Artificial Intelligence (XAI) and its business relevance. We will examine the risks of “black-box” models and how explainability supports risk management, compliance, and stakeholder trust. A particular focus will be placed on industrial time series applications, such as predictive maintenance and process monitoring, where understanding the drivers behind model predictions is essential for root-cause analysis, reliable operations, and informed decision-making.
15:30 - 15:50
Tea Time!
COFFEE BREAK
15:50 - 16:20
Herbert Wein, Leonhard Lass, Tanja Tomic/VERBUND AG; Indicate Digital GmbH
Implementing High Performance HMI in Hydropower Generation
Consolidating multi-vendor SCADA HMIs across 8 control centers
operating more than 130+ hydroelectric power plants
VERBUND and Indicate Digital provide an exclusive insight into
the development of the new „OSC Hydro HMI Standard“ from both
the operations and design perspectives.
The presentation explains „High Performance HMI“ principles and
their connection to the recently released „IEC 63303 Human machine
interfaces for process automation systems“ standard. The practical
implications for the HMI design process are examined through the
lens of the „OSC Hydro“ project.
The discussion highlights key aspects of a successful
implementation, covering functional requirements to ensure HMIrelated
system capabilities as well as operator design-training and
the subsequent co-design process.
Examples from the final design demonstrate the execution from
micro (concept for alarm indication elements) to macro (interplay
with the new workstation design).
16:20 - 16:50
Thomas Fränzl/Frequentis AG - ATM Tower Solutions
Digital Tower Operations in Air Traffic Control
Air Traffic Control (ATC) towers represent one of the most safety-critical environments in modern transportation. As complex socio-technical systems, they operate under conditions where errors can have immediate and severe consequences. This presentation introduces the fundamentals of safety-critical systems and explores the unique operational, technical, and human challenges of conventional control towers.
It examines the specific circumstances that define tower operations, including high workload, time pressure, environmental factors, and the constant interaction between humans and technology. Particular emphasis is placed on the relationship between human error and system design, highlighting how professional safety culture—especially Just Culture and Crew Resource Management (CRM)—forms the backbone of resilient operations.
The presentation then introduces the Digital Tower concept, contrasting it with conventional towers and addressing key challenges such as technological reliability, redundancy, cybersecurity, and the differences in human perception when moving from direct visual observation to camera-based systems. Special attention is given to transition and change management processes, as well as the often underestimated human factors involved in digital transformation.
Finally, the proposed solution is presented: an integrated approach that combines multiple technologies into a cohesive system architecture, designed to maintain safety, enhance situational awareness, and support controllers in an evolving operational environment.
16:50 - 17:00
Closing
Sit back and Relax
Enjoy a short reflection on the day, the insights, the speakers and the new connections! And get a glimpse on day 2.
17:00 -
Time to Connect..
GET TOGETHER
Thank you for a great conference day. Now it’s time to connect — keep the conversations going, exchange ideas, ask follow-up questions, and build new partnerships.
October, 13th - EVENING
19:00 -
Relax and Enjoy..
NETWORK DINNER
Let's end the day together with good food and pleasant conversations with new friends.
October, 14th - DAY 2
09:00 - 09:15
Opening
Welcome and a Look Ahead
We're opening the day together with MED — partly sharing sessions and a common stage. Expect firsthand insights into critical operations across medical environments as well as other critical operational domains.
09:15 - 10:00
Key Note: Sevan Gerard, Paul Barrach/Aviogel
Human-Centered Resilience: Bridging Disaster Health Innovation and Critical
Operations for an Uncertain Future
This talk frames the keynote around Disaster Health and preparedness and human-centered resilience as the unifying bridge between medical innovation and critical operations in healthcare and other high-risk industries. It argues that, whether in hospitals or other high-reliability systems, performance, safety, and sustainability depend on designing technology, workflows, and organizations around real human capabilities under stress—aligned with how workers, staff, and healthcare professionals make sense of situations and stay engaged. Recent disasters in Portugal, Switzerland, the USA, and Spain, even as a small sample, point to core systemic deficiencies that will not be addressed by technological advances alone.
By bringing together the Medical Science Talks and COF2026 communities, this talk calls for cross-disciplinary collaboration to translate cutting-edge science and systems engineering into resilient, trustworthy AI and organizational socio-technical solutions for an increasingly uncertain world.
10:00 - 10:30
Enjoy a break while we renovate..
COFFEE BREAK
10:30 - 11:05
Werner Kruse/Bavaria Digital Technik GmbH
Supply Chain Challenges in Uncertain Times
Electronics manufacturing has entered an era where availability can change faster than engineering cycles. Sudden supply interruptions, geopolitical friction, export controls, and punitive tariffs can turn a stable bill of materials into a moving target overnight. For medical devices, the impact is amplified: every component change can trigger re-validation, documentation updates, and new risk assessments—while patient safety and regulatory compliance remain non-negotiable. The result is a high-stakes tension between continuity of supply and the rigor of certified, safety-critical production.
This talk breaks down real-world failure modes and practical responses from the electronics and medical-device perspective. You’ll see how teams manage obsolescence, forced substitutions, and supplier disruptions without losing traceability, certification integrity, or time-to-market. The speaker will outline proven mitigation patterns and robust change-control aligned with quality standards.
11:05 - 11:40
Andrea Zanda/Carabinieri
No Security Vacuum: Practical Approaches to Public Safety in Catastrophes
Disasters don’t just disrupt infrastructure — they can also erode public safety and civil order. When communication, power, transport, or supply chains fail, opportunistic crime, misinformation, and escalating tensions can quickly create a “security vacuum.” Responders must operate under uncertainty, limited resources, and high stress while maintaining legitimacy and proportionality. The challenge is to protect people, aid operations, and critical services without amplifying fear or triggering further instability.
This talk offers practical, field-oriented approaches based on real-world scenarios and case-style examples. You’ll see how situation awareness, visible presence, inter-agency coordination, and clear public communication can prevent escalation and reduce crisis-related crime. We’ll break down what tends to fail first, how to prioritize interventions, and which low-tech fallbacks still work when systems are down.
11:40 - 12:15
Alaa M. Abdullah/North Oil
Securing Continuity and Safety in the Sensitive Industry
of Oil&Gas
North Oil Company plays a strategic role in sustaining operational continuity within the highly sensitive oil and gas sector. Operating in a complex and risk-intensive environment, the company integrates advanced technologies, robust risk management frameworks, and proactive maintenance systems to ensure uninterrupted production and asset integrity.
Safety remains a fundamental pillar of its operations, with comprehensive HSE (Health, Safety, and Environment) standards implemented to safeguard personnel, infrastructure, and the surrounding environment. Through continuous improvement initiatives and strict regulatory compliance, North Oil Company reinforces resilience, minimizes operational disruptions, and contributes significantly to national energy security and economic stability.
12:15 - 12:30
Recap
Morning Takeaway
Join us for lunch and reflect on your key insights — inspiration, fascination, and new connections emerging.
12:30 - 14:00
Let's raise the sugar level again..
LUNCH BREAK
14:00 - 14:30
Jakob Berger/Red Bull
Calm in the Chaos: Engineering Certainty Through People, Technology, and Critical Event Operations
What happens when tens of thousands of attendees, international stakeholders, security requirements, and live broadcasters converge in one high-stakes moment?
In the world of global events, chaos is not the exception — it is the baseline. Yet clients experience seamless execution, predictable outcomes, and professional composure.
This session takes the audience behind the scenes of critical event operations and explores how calm is engineered inside complexity. Through practical examples and leadership insights, Jakob demonstrates how people, technology, and structure must work as one integrated system to turn uncertainty into confidence.
14:30 - 15:00
James Moloney/Sovereign Systems Group
Risks and Challenges faced by Task Forces in Underground Environments
Audio communication, data and video transmission, and PLI (Personnel Location Information) are taken for granted in LOS (line of Sight) environments but any Incident Commander will tell you that the real challenge comes when his teams deploy underground, in tunnels, basements, multi-story car parks, collapsed structures, below decks on ships, to name but a few. The Holy Grail for First Responder Commanders is to be able to communicate and share mission data with his teams in the absence of cellular or SATCOM networks, and to precisely locate them, in real time, in the absence of GPS, and without the need to deploy sensor networks, Bluetooth or Wi Fi access infrastructure. This presentation explains exactly how that is achievable, now, in actual deployments.
15:00 - 15:15
A piece of cake with your coffee?
COFFEE BREAK
15:15 - 15:50
Bernhard Kowalski, Michael Georg Grasser/Steiermärkische Krankenanstaltengesellschaft m. b. H. (KAGes)
Your team won’t perform in a real crisis? This training closes the gap.
What if teamwork training changed behavior when it matters most? A European multigold medalist in prehospital emergency medicine and a long-standing executive in critical infrastructure and winner of a cybersecurity award demonstrate practical, evidence-informed methods to train teams for real transfer - so that they can maintain their performance in critical, high-risk moments. The methods are unconventional, and not what you would expect.
15:50 - 16:10
Impuls Note: Surprise Speaker
Training, Simulation, Resilience –
How to learn from pros and scale it up to population
We will decide between three submission applicants soon! Let yourself be surprised by an exciting keynote speech.
16:10 - 16:50
Expert talk: Training, Simulation, Resilience –
How to learn from pros and scale it up to population
PANEL DISCUSSION
Bernhard Kowlaski (Med Uni Graz)
Lukas Swittalek (SOF)
Michael Schneeberger (JR Digital)
Moderator: Victoria McGuigan
16:50 - 17:00
Farewell
A Look Back and a Look Ahead
A last get together to reflect on the experience of COF2026 and hear what’s on next!
Speakers

Alaa M. Abdullah
Scientific Advisor at North Oil
With 26 years of experience in oil & gas sector , earned Master degree MSc in oil & gas exploration & production from Institute Superior De La Energia (Madrid 2009) and BSc in Mechanical Engineering , also he had a high Diploma in Global Marketing & Economic from Heriot – Watt University in Edinburgh UK.
He started work as simple engineer in NOC north oil company in Kirkuk , Iraq since 2002 , in 2009 he becomes CEO of EFCODB , in 2011 he becomes the Manager of Iraqi Oil Export office in Turkey Ceyhan City.
He had 58 published research in different aspects such as Environment , Economic , Globalization , oil sector , Pipelines Ext.
Anahid Wachsenegger
Scientist at Austrian Institute of Technology GmbH
Anahid Wachsenegger is a data scientist at the AIT Austrian Institute of Technology, specializing in artificial intelligence, explainable machine learning, data-driven modeling, and time-series analysis across domains such as forestry and mobility data science. She holds a Master’s degree in Computational Intelligence from TU Wien and also served as an associate lecturer in Media and Digital Technologies at the University of Applied Sciences St. Pölten. She is passionate about developing trustworthy, transparent AI systems, applying data science to real-world challenges, and supporting students and practitioners in understanding and responsibly using modern AI technologies.
Bernhard Kowalski
Physician & Paramedic at Steiermärkische Krankenanstaltengesellschaft m. b. H. (KAGes)
Bernhard began his career as an advanced paramedic and is now a physician. He holds an MSc in Emergency and Resuscitation Medicine and has earned multiple international titles in emergency medicine competitions, including European champion and multiple gold-medal finishes. He brings a practical perspective on performance under pressure and focuses on training approaches that create real behaviour change—and reliably transfer into everyday work when the stakes are highest.
Christian Kusmitsch
CEO at Mindset Technologies Development GmbH
Christian is CTO & Founder of Mindset Technologies AG. From his academic career, he is a psychophysiology expert with more than 25 years of experience in cognitive processing and biofeedback technology. After completing his studies in Psychology, Neuropsychology, and Neurosciences at the University of Vienna and the University of California San Diego (UCSD), he entered the consulting and advisory business. There, he worked for International Management Advisories and founded unlimited.ideas advisory. He is a published researcher specialising in cognitive load, decision-making biomarkers, and capability/performance analysis.
Eva Kanz
Product Manager at CCA Control Center Apps GmbH
Eva Kanz works at the intersection of product management, operations, and user experience in safety-critical environments. Rather than focusing on interface design, her work centres on how system decisions around communication, visibility, and roles shape behaviour under pressure. She brings a product-driven perspective informed by real use cases in transport and infrastructure, where systems must remain usable even when training is limited and stress is high.

Herbert Wein
Erzeugung Operational Technology at VERBUND Hydro Power GmbH
Herbert Wein brings over 30 years of hands-on experience as a seasoned expert in Operational Technology (OT) and industrial control systems within the energy sector, where he has built his career at Verbund AG. His professional focus lies in the technical coordination of complex infrastructure projects, the development of company-wide OT standards, and the design and leadership of round-the-clock on-call structures for critical installations.
With a strong aptitude for systems thinking, he bridges deep technical expertise with strategic planning and the development of bespoke digital tools for project control. He oversees the coordination of interfaces between IT, OT, and cross-functional departments, guiding projects from tender through to implementation.
Beyond his technical competencies, Herbert Wein holds substantial knowledge in conflict and change management as well as agile leadership. International project experience across several European countries and Bhutan has shaped a distinctly intercultural perspective, further complemented by fluency in German, English, and Turkish.
His personal interests center on neuroscience, mental training, and the fundamental question of how creativity and decision-making processes emerge in the human mind — a subject that continues to inform and enrich his professional outlook.
Jakob Berger
Manager Safety, Security & Events at Red Bull
Jakob Berger is originally from Baden near Vienna and has been active in the international event and motorsport industry since 2014. He began his career by organizing his own events, quickly moving into professional large-scale event structures with an international focus.
From 2016 to 2018, he served as Managing Director of BONKERS Network GmbH in Mödling. During this time, he and his team delivered numerous events and media campaigns for well-known brands, executing productions in the multi-thousand-attendee range.
Jakob Berger has been working at the Red Bull Ring since 2018. After several years in operational roles, he assumed the position of Manager of Safety, Security & Events in 2021. In this role, he holds overall responsibility for safety architecture, authority coordination, logistics, infrastructure, and overarching event management at international motorsport major events. His scope covers all organizational and operational processes outside the racetrack, requiring close collaboration with international promoters, authorities, emergency services, and global stakeholders.
In parallel to his role at the Red Bull Ring, he remains active as an independent event professional, organizing multiple large-scale open-air events in Lower Austria each year. Internationally, he provides consulting services for Formula 1 Grands Prix, including projects in Jeddah and Las Vegas, with a focus on organizational structures, command center operations, and security concepts for major international events.
James Moloney
CEO at Sovereign Systems Group
James has more than thirty (30) years of experience working in the Asia Region. He has lived in region for more than twenty (20) of those years, spending time in Hanoi, Kuala Lumpur and Bangkok, where he now resides with his family.
James studied for and received a degree in Business Studies from University College Dublin (UCD) and began his career in the IT Industry, working for an American computer company.
James entered the Homeland Security and Defence industries, working with UK suppliers of thermal imaging, personal protection and breathing apparatus systems. He achieved great success with these technologies in Asia regional government agencies, including Navy, Fire & Rescue, Air Force, and Counter Terrorism Units.
James spent 17 years with Cobham Plc., later DTC Ltd., a British tactical surveillance technology manufacturer with a turnover of approximately £200,000,000. James rose to Vice-President of Sales, APAC, before leaving the company in 2017. James is now the principal shareholder, and Chief Executive Officer of Sovereign Systems Pte. Ltd., a Singapore based integrator and Prime contractor in the Homeland Security and Surveillance sector. The company specializes in IP Mesh MANET radio systems, tactical cellular surveillance and human indoor tracking.
Leonhard Lass, Tanja Tomic
Managing Partners at Indicate Digital GmbH
Indicate Digital GmbH provides design expertise for complex, human-centered applications in safety-critical and process automation environments. Tanja Tomic and Leonhard Lass are professionally trained designers with over 20 years of experience in this field. They have successfully delivered long-term projects across a range of industries for clients including VERBUND, Wiener Linien, Frequentis, Siemens, and RHI Magnesita. Alongside their entrepreneurial work, they are actively involved in research and teaching, as well as in the development of HMI standards, contributing to “IEC 63303 Human machine interfaces for process automation systems” and „ISA-TR101.02-2019, HMI Usability and Performance“.
Massimiliano Gattoni
CEO at NeuroMind AGI
Massimiliano Gattoni is the CEO and Founder of NeuroMind AGI, a deep-tech company integrating neuroscience and artificial intelligence to make cognitive stress, mental workload, and resilience measurable in complex organizational environments.
With over 25 years of experience in digital transformation and critical infrastructures, he has held senior leadership roles across government and large enterprises, including Microsoft, Enel Group, Ferrovie dello Stato, Open Fiber, and national public institutions.
At Microsoft, he was selected as one of only 17 Global Subject Matter Experts in Digital Transformation, supporting top executives in large international organizations.
In 2021, he was awarded the title of Knight of the Order of Merit of the Italian Republic for his contributions to innovation and the protection of critical infrastructure.
Michael Georg Grasser
Head of IT Infrastructure at Steiermärkische Krankenanstaltengesellschaft m. b. H. (KAGes)
Michael held various national and international management positions in the business sector. In addition to the successful introduction of SAP in the automotive industry, his previous activities also included the strategic alignment and insourcing of IT for an industrial group. For many years, he was responsible for IT operations as a division manager for an international healthcare provider and subsequently for a renowned university, where he was responsible for digital transformation and achieving technological leadership. Since 2022, Michael has been Head of IT Infrastructure at a public hospital operator with more than 18,500 employees in Austria and won the cyber security award from Austria's leading companies in 2025. In addition, he teaches for 20 years at several universities.
Mike Hanna
COO at Usability Mapping Inc.
Mike has over 20 years’ experience as an operator, training foreman, project manager, and procedure analyst in the oil and gas industry. With this vast amount of experience and profound further training in usability engineering and psychological aspects, he combines the practical as well as the theoretical knowledge for the development and design of regulatory compliant and practical documentation, especially for users under stress or safety critical contexts.
Sevan Gerard, Paul Barrach
CEO and Co-Founder at Aviogel
Sevan Gerard is a disaster health leader, public safety and security expert, entrepreneur, and researcher working at the intersection of civil protection, disaster medicine, public health, and complex adaptive systems. He serves as Vice President and Co-Founder of the Disaster Health Institute (USA), General Secretary of WADEM Europe, and President and Co-Founder of the European Disaster Alliance.
Sevan is co-developing the Disaster Health & Research Program at Paracelsus Medical University (Salzburg), including the founding of the first European Pediatric Disaster Medicine Center of Excellence. With over two decades of operational experience in Los Angeles and international disaster response, his work focuses on innovation and quality management in disasters, resilience, and the integration of complexity science and emerging technologies into disaster health systems.
He is also CEO and Co-Founder of Aviogel, an eco-wildfire suppressant and innovation company, and serves on the boards of CTM-E and fEMR, bridging frontline operations, academic research, and entrepreneurship to advance global disaster risk reduction and response.
Thomas Fränzl
Head of Sales at Frequentis AG - ATM Tower Solutions
Thomas Fränzl is Head of Sales ATM Tower Solutions at the Frequentis Group, with extensive international experience in safety‑critical air traffic management systems.
He has worked for more than two decades at the intersection of usability, human factors, and safety culture, focusing on the interaction between operators and technology in conventional and digital ATC towers.
He is a regular speaker and panelist at international conferences and is also active as a guest lecturer at universities, teaching topics related to safety‑critical systems, human‑centred design, and digital transformation in air traffic control.

Apply as a Speaker
COF invites professionals, researchers, and innovators to contribute to the program with talks or workshops. The forum brings together experts from across industries to explore how human and technical factors interact.
We are looking for practical, applied, and inspiring contributions that address real challenges and solutions in critical operations. Topics of interest include (but are not limited to):
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UX and HMI design in safety-critical systems
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Human factors and cognitive ergonomics under pressure
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Stress, decision-making, and operational performance
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Automation, AI, and the human role in complex systems
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Safety management, procedures, and organizational resilience
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Business continuity and system recovery
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Communication and coordination across agencies or domains
Whether you’re an engineer, designer, psychologist, operator, or leader — if your work helps people and systems perform safely and effectively, we want to hear from you.
Team
Behind the Critical Operations Forum stands a multidisciplinary team that lives critical decision-making every day. A senior UX psychologist, an experienced organizer and UX expert, and an entrepreneur with a background in mission-critical systems combine their expertise to shape a conference that is as human-centered as it is technically rigorous. Their shared goal: turning complex real-world risks into actionable insights you can apply when everything is on the line.

Verena Seibert-Giller
UX Psychologist

Christopher Leder
BCM Expert

Mario Schwaiger
Systems Specialist

Johannes Robier
Lead Organisation
Register Now
XMAS VOUCHER
Code "CrisisMas"
GET 15% OFF: 01.12.-24.12.
Tickets can be purchased online through the conference website. Early registration is recommended as places are limited.


















